We will always try to get your order to you as quickly as we can. If there is a problem with your order or delivery, our UK based customer care representatives are here to help you from 9am to 5.30pm, Monday to Friday GMT
Free USA Mainland Express Delivery on orders over $100
At Juicy Retreats we ship all orders Monday to Friday, excluding public holidays. Our delivery times are usually 2-3 working days (Mon-Friday) when you choose Express Delivery Option (including free Express delivery). In very few cases, however, they may take longer if there is a courier issue. You should contact the courier using your tracking number, or call us and we will chase the parcel for you.
You will receive confirmation when your item has been shipped and in the case of courier shipped orders, you can track the order using the tracking number that is sent to you are dispatching the item.
Larger deliveries such as juicers are automatically sent with Courier (USA Mainland) and if the order is over $100 you can opt for your order to be sent with Free Express Delivery. All small parts orders are sent on an economy postal service and can take 3 - 7 days to arrive. You will be shown the delivery options in the checkout.
Courier deliveries to the USA Mainland deliver Monday to Friday.
Who can benefit from Free USA Shipping?
USA mainland addresses can take advantage of our free Express delivery on orders over £100.
Juicy Retreats can not be held responsible for delayed orders due to industrial action taken by any courier or postal company that we use.
For orders selected for delivery by courier service please ensure you select an address where it can be signed for between 08.30 - 17.30 hrs Mon to Fri. Any parcels accepted to be left at an address without a signature will be at the customers own risk.
If you have not received you order.
Contact the Juicy Retreats team using the contact form or email email@example.com and we will trace it for you (available live Mon-Fri 9am - 5pm or leave a message and one of the team will call you back).
Returning an item
Follow our returns procedure if you would like to return a faulty, damaged, duplicate, incorrect or unwanted item. Please see our Returns Policy
This returns policy outlines the circumstance when we will authorise the return of an item.
If you would like further information and assistance please contact our representatives who will be happy to help you
Please email: firstname.lastname@example.org to discuss your return and obtain an RMA number. Please state the reason for your return request and in the event of a faulty item please add any supporting information, e.g photos, that you feel may speed your request along.
So that we can identify your order please include your name and address and the order number that you would have received on your receipt.
Please be aware that in the event of a warranty claim, you must provide your receipt as proof of purchase as this is your warranty document.
Duplicate or incorrect item
You may return any duplicate or incorrect item sent to you as a result of our error for a full refund or immediate exchange. We will refund your card once we have received and processed the item. In these cases we will also refund the return postage.
Faulty or damaged item
You may return any item that was faulty or damaged when received for a full refund. We will refund your card once we have received and processed the item. In these cases we will also refund the return postage (USA only). Please be aware all our electrical appliances for the USA use a USA plug system and it is down to the customer to check the requirements of their particular country
The definition of a faulty item is that it was unusable upon receipt. Either the item does not work, or some of the parts are damaged etc. If a fault develops after use, your item is covered under our warranty policy and we will either repair or replace the item. Warranty information can be found in the terms and conditions.
Juicy Retreats will happily repair or exchange goods that have become faulty through no fault of the user as per our warranty policy. Our expert technical team will thoroughly strip down and examine all items that have been sent back with faults. Our technical equipment allows us to diagnose the cause of all faults. Any fault that has been found to have been caused through mis-use will not be covered under warranty. Examples of mis-use can also be found in our terms and conditions
You may return any item within 14 days of receiving it, for a full refund. We will refund your card once we have received and processed the item.
You must take reasonable care of the goods in your possession pending their return. We will only accept the returned goods in their original packaging, and in good resaleable condition.